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How to appeal a Euro Car Parks parking charge

Euro Car Parks manages thousands of car parks, many with camera (ANPR) enforcement and pay-by-machine or pay-by-app. Many of its charges come from payment problems rather than overstaying, and those are among the easiest to challenge.

Paid but still got a charge?

The most common case: you paid, but the registration was entered with a typo, a missing letter or a swapped digit, or the app payment failed without telling you. Get your proof of payment (receipt, bank statement or app screenshot) and say clearly that the parking was paid for.

Check the 14-day rule

For camera-only charges, the Notice to Keeper must be delivered within 14 days of the parking event under the Protection of Freedoms Act 2012 (England & Wales). If yours came later, the keeper cannot be held liable. Appeal as the keeper and don't say who was driving.

Grace periods

The parking industry's Codes of Practice include a short consideration period when you arrive and a grace period of at least 10 minutes after your paid time ends. If you overstayed by a few minutes, that can be enough.

Machines and apps that didn't work

If the machine wasn't taking payment or there was no signal for the app, say so and ask the operator for the machine's maintenance and fault records.

Next stage

If the first appeal is rejected, use the code in the rejection letter for the independent appeal service named on the notice (POPLA for BPA members, the IAS for IPC members). The deadline is usually 28 days.