Terms of Service (public offer)

Version 2026-11-12 · Effective 12 November 2026 · Operated by Dinmukhammed Yerzhanov · Support: yeezee909@gmail.com

Summary1. Service4. No guarantee5. Liability7. Cancellation & refunds10. Privacy

0. This is a public offer

These Terms are an offer to anyone who uses Unticket at unticket-app.co.uk (the "Service"). You accept them, and a contract between you and us is formed, when you tick the box "I agree to the Terms of Service" and submit the form. If you do not agree, please do not use the Service. "We", "us" and "Unticket" mean Dinmukhammed Yerzhanov, who operates the Service. Postal address: 59 Bayterekov Street, Akbulak microdistrict, Alatau district, Almaty 050038, Kazakhstan. Email: yeezee909@gmail.com. "You" means the person using the Service. You must be 18 or over.

1. What the Service is (and is not)

1. The Service uses the information you give and automated tools, including artificial intelligence (AI) models, to suggest possible grounds of appeal and draft a letter appealing a private Parking Charge Notice in the United Kingdom.
2. The Service provides general information and a draft document only. It is not legal advice, and Unticket is not a firm of solicitors, is not regulated by the Solicitors Regulation Authority, and does not act for you in any dispute. If you need legal advice, contact a solicitor or a free advice service such as Citizens Advice.
3. The Service is for private parking charges only. It is not suitable for council Penalty Charge Notices, fixed penalties or criminal matters.
4. Unticket is not affiliated with any parking operator, landowner, the British Parking Association (BPA), the International Parking Community (IPC), POPLA, the IAS, the DVLA or any government body.

2. Your responsibilities

1. You must give true, accurate and complete information. You must not use the Service to make statements you know to be false.
2. You must read the whole letter before sending it, fill in any items in [square brackets], correct anything that is wrong, and remove anything you are not comfortable stating. You decide whether, when and how to send the letter, and you are responsible for its contents once sent.
3. You are responsible for meeting every deadline (including discount periods and appeal deadlines) set by the operator, POPLA, the IAS or a court. Using the Service does not pause or extend any deadline.
4. AI-generated text can contain errors or omissions. Rules and Codes of Practice change, and the rules that apply to your charge depend on its date and location. Check the facts and rules that matter to your case.

3. Price and payment

1. The preview is free. The full letter costs the one-off price shown before you pay (currently £9.99, including VAT). There is no subscription. During any promotional "free beta" period, the full letter may be provided free of charge.
2. Payments are processed by Lemon Squeezy, who acts as our merchant of record and reseller. Lemon Squeezy handles payment, VAT and your receipt, and its own terms apply to the payment. We never see your card details.

4. No guarantee of outcome

1. We do not promise or guarantee that any appeal will succeed, that any charge will be cancelled or reduced, or any particular result.
2. The decision on any appeal is made solely by the parking operator, the independent appeals service (POPLA or the IAS) or a court. We have no control over, and accept no responsibility for, those decisions or their consequences. This includes the appeal being rejected, the loss of a discounted payment rate, additional charges, debt recovery letters, court claims, County Court Judgments, costs or any other result, whether you win or lose.
3. Any "strong", "moderate" or "weak" rating is an automated estimate based only on the information you gave. It is not a prediction of the result.

5. Our liability to you

1. We provide the Service with reasonable care and skill, and the digital content (your letter) will be as described in these Terms.
2. To the extent permitted by law, we are not liable for any loss arising from: decisions made by any third party (see section 4); inaccurate or incomplete information you provided; your choice to send, edit or not send the letter; missed deadlines; or any indirect or consequential loss.
3. To the extent permitted by law, our total liability to you in connection with any letter is limited to the amount you paid for that letter.
4. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your rights under the Consumer Rights Act 2015 (for example, if digital content is faulty or not as described).

6. Delivery

Your letter is shown on the website as soon as it is unlocked. After payment you are taken straight to it, and your receipt email contains a personal link so you can open it again on any device. Letters are kept for 60 days and then deleted, so please save a copy (Copy, Download or Save as PDF).

7. Cancellation and refunds

1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a contract for digital content. Because the letter is supplied immediately, by ticking the box and requesting your letter you expressly ask for immediate supply and acknowledge that you lose the right to cancel once the full letter is unlocked.
2. In addition, and without affecting your statutory rights: if the letter is not usable for your case (for example, it is about the wrong kind of charge or is substantially incorrect because of our error), email us within 7 days of purchase and we will refund you in full. We do not refund because an appeal was rejected (see section 4).
3. Refunds are paid through Lemon Squeezy to the original payment method.

8. Acceptable use

You must not misuse the Service, including by attempting to access other people's letters, overloading or interfering with the Service, or using it to create false or misleading documents. We may limit or refuse access in that case.

9. Changes and availability

We may update these Terms. The version you accepted (shown at the top) applies to your purchase. We aim to keep the Service available but do not guarantee it will be uninterrupted.

10. Privacy notice (UK GDPR)

• Who controls your data: Dinmukhammed Yerzhanov, operator of Unticket, 59 Bayterekov Street, Akbulak microdistrict, Alatau district, Almaty 050038, Kazakhstan. Contact: yeezee909@gmail.com.
• What we collect: the answers you enter (your name and postal address, the vehicle registration, the charge reference and details of the parking event), the letter we generate, your acceptance of these Terms, and, if you pay, your order number and email address (from Lemon Squeezy). We also process your IP address briefly to prevent abuse.
• Why and on what basis: to provide the Service you asked for (performance of a contract), to handle support and refunds, to keep records of purchases (legal obligation), and to prevent abuse (legitimate interests).
• Who processes it for us: Cloudflare (hosting and database); AI model providers used to write the letter (Cloudflare Workers AI, Cerebras, Groq, Google Gemini, and possibly OpenRouter or Mistral); Lemon Squeezy (payments and receipts). Some of these providers are outside the UK. Where they are, transfers rely on adequacy decisions or standard contractual safeguards provided by those companies. Providers handle data under their own terms.
• How long: letters and answers are deleted automatically after 60 days. Anti-abuse records are kept for about an hour. Lemon Squeezy keeps payment records as required by law.
• Your rights: you can ask for access to, correction of, or deletion of your data, or object to its use, by emailing us. You can also complain to the Information Commissioner's Office (ico.org.uk).
• We do not sell your data and we do not use advertising trackers. Please do not enter sensitive personal information that the letter does not need.

11. Law and disputes

These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts and you keep the protection of your local consumer law. Please contact us first. Most problems can be solved quickly by email.